Can't download firmware updates anymore?

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Can't download firmware updates anymore?

Postby Sentinel on Tue May 02, 2017 7:00 pm

I see that there is a new firmware for the USG40 called 4.25. But it appears that it is not available for download from the Download Library. Why is that? It looks like you have to log in and register your device in order to simply download the new firmware. Is this true or is it going to be available in the download library soon?

I am just an individual; not a business.
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Re: Can't download firmware updates anymore?

Postby parnassus on Fri May 05, 2017 5:44 pm

Yes I think it's true: basically, as is usual to register each new device, starting with 4.25 the Firmware will be availble only through the portal portal.myzyxel.com (no fee to download it once you have registered your USG, registration is free of course). You can then download it as a zip file (so you can store it locally and upload to your USG unit(s) at your convenience) or perform an update directly from registered USG unit(s) via the ZyXEL Firmware Cloud Update service.
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Re: Can't download firmware updates anymore?

Postby PeterUK on Sun May 07, 2017 10:14 pm

Hope its better then 4.20 as that has lots of issues.

Hope they put it up on FTP....you can't bet reliable FTP.
ftp.zyxel.com
ftp2.zyxel.com

edit can't get the update on portal.myzyxel.com just goes round in a loop
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Re: Can't download firmware updates anymore?

Postby PeterUK on Sat May 13, 2017 4:22 pm

Just to update on how you can get the V4.25 both individual and business.

You must use Firefox as IE 11 will not work Edit they fixed this so you can get it by IE 11 now
You must have V4.20
You must allow your USG to connect to the Amazon cloud servers
You have to go to https://portal.myzyxel.com to get V4.25 as of yet
click Devices Management if you registered your device then click the download link to bring up a firmware flow chart.
Click 4.25
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Re: Can't download firmware updates anymore?

Postby placebo3681 on Mon Jun 05, 2017 6:46 am

So am I doing something wrong here? When I go to the Device Management section and select the Link button under Downloads, it just sends me right back to the Download Library where there is no firmware. Any ideas?
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Re: Can't download firmware updates anymore?

Postby PeterUK on Tue Jun 06, 2017 12:26 am

You must have V4.20 and it showing that on Device Management section before you click the download link.
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Re: Can't download firmware updates anymore?

Postby placebo3681 on Tue Jun 06, 2017 11:12 pm

Yea I don't have 4.20 (I believe I actually have 4.15), so how do I go about getting the latest firmware then? Slightly frustrating.
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Re: Can't download firmware updates anymore?

Postby PeterUK on Wed Jun 07, 2017 3:53 am

You can get V4.20 by FTP
ftp.zyxel.com
ftp2.zyxel.com
then you can get V4.25
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